Good company but they are recommending Landlord Action who lie about their services, give wrong advice and defraud vulnerable people
This is a complaint about Openrent recommending Landlord Action, they have a whole page recommending their services. Happy to take this review down if Openrent contact me to let me know they have stopped recommending them, lets down an otherwise good company
Review of Landlord Action, recommended strongly by Openrent, experience 15.5.24
Hi these guys are recommended by openrent so as advised I called for their free legal advice. I called on 14.5.24 and was told by the receptionist that I had just missed their advice line as the call was not picked up at 4.20. I have an urgent issue so the next day I called every 10 mins, spoke to a number of "receptionists" all of whom said the advice line team were busy, one admitted that no calls had gone through that day. When I asked them to look to see if they could see whether they were in the office they said they work remotely, when I pointed out that I had called many times with the same response and asked them to get a manager to call and let me know whether anyone was actually there or not, I got a generic email requesting up front payment of £180 for 30 mins with their lawyer just then. I paid the £180 and sent in my concerns, which were about an issue with a lodger refusing to leave, only to receive a completely template response demanding £2K and completely false legal advice which is completely incorrect for the lodger situation. I can't prove it but I do believe there was no lawyer there, or maybe a lawyer runs it and has put a few templates together and just pastes them out while relaxing while the money pours in from desperate people who don't deserve to be ripped off in their hour of need by crooks like this. Shame on you. I'll be letting Openrent know that this service is fraudulent as I think Openrent are a good company. Stay away!!!!
Date of experience: May 15, 2024